Coastal Vision Medical Group is a premier eye care provider. Our surgeons are highly trained and experienced in LASIK vision correction, Cataract Surgery and treating Glaucoma. Our mission is to provide the best medical and surgical ophthalmological care for our patients, utilizing the latest technology.

Patient Education Consultant Summary:
The Patient Education Consultant will be responsible for educating and guiding patients who are interested in medical and refractive procedures, with an increased focus on patient experience. Ensure patient care is delivered and demonstrate the knowledge and skill necessary to provide good customer service; ability to communicate effectively and assists with scheduling surgery. The patient education consultant will ensure patients have a complete understanding of Lasik & Cataract process, meeting patient expectations at their visit.

**We are seeking a highly motivated Patient Counselor with a sales background.

Job Description (including but not limited to):

Consult with patients in person, by phone, email and text
Concierge for patients, responding timely and efficiently to questions
Review medical history and complete diagnostics, auto refraction, visual acuity, pachymetry, etc.
Review consent forms, pre/post instructions
Obtain any prior approvals or authorizations needed from insurance companies
Schedule surgery after examination
Communicate with referring doctors effectively

Job Requirements:

3-5 years customer service experience
Self-motivated; We will train you!
Computer skills and proficiency with Microsoft Office.
Organized, able to multitask and meet deadlines
Motivated self-starter, team player
2-3 years medical/sales experience preferred, but is not a game changer.
Excellent written and verbal communication skills
Good listening skills
Team Oriented (team sports, band members, orchestras, community volunteering, etc.)
Bilingual in English and other languages will be much appreciated (Spanish, Tagalog, Vietnamese, Mandarin, etc.)
Must have reliable transportation and willing to travel to other locations as needed!

SALARY + BONUS

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Experience:

Medical terminology: 3 years (Preferred)
Computer skills: 3 years (Required)
Customer service: 5 years (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Coastal Vision Medical Group

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