Job Summary:

The Scheduling Coordinator is responsible for the scheduling operations at ComForCare Home Care. This primarily includes constant communication with the Agency's clients to understand their needs, as well as with our caregivers to understand their availability. The Scheduling Coordinator also assists with general office operations and other administrative duties.

This is a full time position, which requires working Saturday and Sunday (plus 3 days of the regular work week). Our business is 24/7, so our office staff shares the handling of after hours on-call duties.

The Scheduling Coordintor is friendly and outgoing, and knows how to communicate on the phone in a professional manner. The successful candidate will handle diverse duties from scheduling to intakes to assisting with our recruiting efforts. This is a very active position. The candidate also has strong computer skills, can navigate through multiple tasks, solve problems quickly and is extremely organized.

Scheduling Coordinator Qualifications:

High school diploma. Some college-level coursework, strongly preferred. Associate or Bachelor's degree ideal.
Eighteen years of age or older, with U.S. citizenship and/or equivalent employment authorization
Demonstrated ability to effectively communicate and interact with clients/family, caregivers, co-workers, referral sources and outside agencies
Extensive experience performing administrative duties relevant to scheduling, customer service and computer operation. Experience in the home care field strongly preferred.
Outstanding customer service skills
Ability to perform multiple tasks under strict deadlines
Pass state criminal background check clearance or have exemption clearance

Scheduling Coordinator Duties/Essential Functions:

Staffing Responsibilities:

Answers Agency phone and responds to customer requests in an efficient and professional manner
Checks emails and phone messages regularly throughout the business day and responds appropriately and in a timely manner
Ensures clients are staffed with qualified caregivers and assures maximum attendance ratios
Coordinates and updates client/caregiver schedules in Agency's online scheduling system
Preventively creates contingency plans to handle potential emergency staffing needs
Ensures open shifts are covered by the close of each day for the following day
Communicates scheduling updates to Agency's office personnel timely
Reports client/family/employee concerns to relevant Agency staff
Informs and familiarizes with clients' service/care plan, and communicates with caregivers in preparation for their initial visits
Reviews and familiarizes with caregivers' qualifications to ensure skill set is aligned with care plan

Intake Responsibilities:

Manages intake telephone calls and answers potential clients' questions regarding Agency's home care services
Assists Agency peronnel in following up with potential clients and/or their family through phone, email or standard mail
Schedules initial non-medical assessment with each new client/family
Enters Intake information in Agency's online system in a timely manner and helps maintains Intake binder for office

Payroll Coordination:

Verifies caregiver flowsheets against clients' schedule
Manages caregiver over time hours especially during emergency situations
Enters billing and payroll data into Agency's online system
Follows up with caregivers/staff with any payroll questions and documentation, as requested

Scheduling System Management:

Generates monthly schedules for clients/caregivers
Enters new client and new hire information and updates as needed
Updates any client/caregivers schedules in a timely manner
Generates reports to schedule upcoming supervisory visits and informs staff of scheduled visits

Caregiver Training Coordination:

Coordinates caregiver training to ensure regulatory compliance
Schedules caregivers in Agency's online training platform, and maintains weekly schedule
Updates caregiver files to reflect completion of training

Other Duties/Functions:

On-call duties as assigned
Assists office staff with unemployment and workers' compensation items

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Every weekend

Education:

High school or equivalent (Required)

Experience:

Customer support: 2 years (Preferred)
Home care: 1 year (Preferred)

Language:

English (Required)
Spanish (Preferred)
Tagalog (Preferred)

Ability to Commute:

Woodland Hills, CA 91364 (Required)

Work Location: In person

ComForcare Home Care

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Scheduling Coordinator