Job Description

Step into a vibrant career with Malinda Zampera, a leading name in the insurance industry. Our office in Bellevue, Washington, is eagerly awaiting an enthusiastic Customer Service Representative who thrives in client interactions and excels in delivering outstanding service. As part of our dynamic team, you will be crucial in maintaining our high standards of customer satisfaction and building meaningful relationships. We pride ourselves on offering a supportive and professional environment where your efforts will be recognized and celebrated. At Malinda Zampera, every day brings an opportunity to positively impact our clients' lives, and we invite you to be a part of this rewarding journey. Join us in a role where positivity meets professionalism, and your growth is our success.

Salary: $22.00 - $28.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

Career Growth Opportunities

Responsibilities

Client Support: Provide outstanding customer service by addressing inquiries and resolving issues promptly and effectively.

Policy Understanding: Gain a comprehensive understanding of various insurance policies to guide customers effectively.

Problem Solving: Analyze customer issues to identify solutions and facilitate resolutions.

Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.

Communication: Liaise with insurance providers and customers to ensure clear communication and understanding of policies.

Continuous Improvement: Participate in training sessions and workshops to improve product knowledge and customer service skills.

Team Coordination: Work closely with team members to provide a cohesive customer experience.

Requirements

Other Languages: Spanish, Mandrin or Cantonese preferred

Experience: Previous experience in customer service roles, particularly in the insurance industry, is preferred.

Communication Skills: Excellent verbal communication skills with the ability to empathize and effectively communicate with clients.

Problem-Solving Skills: Strong analytical skills to resolve issues and provide practical solutions to customers.

Customer-Centric: A strong commitment to delivering exceptional customer service and meeting client needs.

Adaptability: Ability to work in a dynamic environment and handle multiple priorities.

Team Collaboration: Capable of working collaboratively with a diverse team to achieve common goals.

Technical Proficiency: Familiarity with customer service software and a basic understanding of insurance products.

Education: A high school diploma or equivalent; additional qualifications in insurance or customer service are advantageous.

Company Description

Best insurance agency to work for in downtown Bellevue! We are all about hard work and having fun, come join us!

Malinda Zampera

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