JOB TITLE: Warm Line I&R Coordinator

DEPARTMENT: Warm Line

JOB STATUS: Full-time (40 hours); Exempt

HOURS & LOCATION:

Hours: 10am - 6pm, with some evenings and weekends
Days: Monday - Friday
This position is expected to work the hours necessary, including occasional times outside regular work hours, to meet defined responsibilities and goals, and to attend or oversee special events.

SALARY: $62,400 annually

Benefits

100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
100% Dental, vision, life & long-term disability coverage; EAP
Over 30+ days of PTO, including 10 vacation days (baseline), 12 sick days, personal days, and major holidays
Health and Dependent Care FSA, Commuter Check, and 403(b) available
Ongoing access to MHASF continuing education and skill-building workshops-all training time paid
Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once!

REPORTS TO: Associate Director of Warm Line Programs

About The Mental Health Association Of San Francisco (mhasf)

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us!

Top 3 Responsibilities

Maintain MHASF Resource Database and SF Resource Connect: call agencies to ensure information is updated and learn more about the difference services in California
Promote and recruit participants for MHASF programs, services, and initiatives that are in collaboration with the Warm Line department at meetings, events, conferences, community presentations, etc., as needed
Design and implement a system of categorizing resources in our system, iCarol

General Responsibilities

Drive usage of the databases by consistently communicating updates and frequently referred resources
In-depth work within VOIP systems including iCarol and Five9
Maintain accurate I&R data and records for QA/QI tracking and reporting
Maintain agency AIRS account and forums
Provide agency-wide knowledge regarding programs and services
Ensure up-to-date agency and program marketing and promotional collateral is distributed appropriately during outreach activities
Act as liaison with the Marketing and Outreach department, occasionally leading health fairs and other community outreach efforts to share information on the available services offered by the Warm Line
Facilitate or co-facilitate informational presentations and educational trainings for community organizations, businesses, government, and other audiences
Organize and track data related to community advocacy, outreach, and presentations
Maintain an accessible log of outreach activities conducted and contacts made
Attend supervision, staff meetings, and trainings
Participate in delivering community presentations about MHASF
Help in staffing community outreach events, funding campaigns, and other special projects
Communicate in-depth knowledge of every MHASF program in order to accurately communicate to community partners, systems navigate, etc.

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities. 

Qualifications

Experience with technology systems (e.g., iCarol or Five9); ability to learn such systems independently as needed
Flexibility in work schedule as it may be altered due to community events, disaster response or special projects, including evenings and weekends
Experience with community engagement strategies, health disparities, cultural and linguistic awareness, and culturally aware research and dissemination strategies
Strong written and oral communication skills; ability to organize and present complex information in a clear, accurate, and concise manner
Computer skills including Microsoft Word, Excel, PowerPoint, and web-based collaboration and communication tools
Ability to move projects forward, organize information, and support the coordination of multiple tasks and projects for successful and timely completion
Commitment to upholding the mission and values of MHASF

Desirable Qualifications

Bilingual in Spanish, Cantonese, Mandarin, Vietnamese, or Tagalog

Physical Requirements

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.

Salary: $62400 per year

Job Posted by ApplicantPro

Mental Health Association of San Francisco

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