Airline Customer Service Agent - Los Angeles, CA

Pacific Aviation • Part-time • Los Angeles, CA, US • 2m ago

Join Pacific Aviation at LAX - Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You'll Love This Job:

Be the Face of the Airline - Welcome and assist passengers with check-in, boarding, and overall travel guidance
Fast-Paced & Exciting Environment - No two days are the same at the airport!
Career Growth Opportunities - We are committed to growing our team members and promoting from within
Diverse & Inclusive Team - We celebrate diversity and value the unique backgrounds of our employees

Your Role in the Passenger's Journey:

Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged
Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation
Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy
Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times
Team Collaboration: Work closely with your team to create a seamless airport experience for travelers

Shifts Available (Part-Time):

4-5-hour shifts available between the following time slots:
- 5:30 AM - 12:00 PM
- 9:00 AM - 2:30 PM
- 4:30 PM - 12:45 AM
- 7:45 PM - 1:30 AM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We're Looking For:

Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers
Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed
Team Player Mentality - You work well with others and contribute to a positive, collaborative environment
Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks

Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.

Bilingual Preferred (Earn Additional Premium Pay!):

English + Korean
English + Tagalog
English + Mandarin
English + Cantonese
English + Vietnamese
English + Thai
English + Indonesian
English + Hindi or Gujarati
English + Japanese

Benefits

Perks & Benefits:

Hourly Pay Rate: $20.06
Medical, Dental, & Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Company-Provided Uniform
Parking Discounts
Paid Training
Referral Bonus Program
Cell Phone Plan Reimbursement

Note: During orientation and any required pre-employment processing while awaiting clearance from U.S. Customs and Border Protection (CBP), compensation will be at a reduced hourly rate of $17.28 per hour. Once cleared and officially onboarded, pay will be adjusted to the standard rate.

Ready to Take Off with Pacific Aviation? Apply Today!

If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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