Apply on line at http://www.alohacare.org/Careers/Default.aspx
The Company:
AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population. We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment. As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage in order to successfully build a healthy Hawaii.
The Culture:
AlohaCare employees share a passion for helping Hawaii’s most underserved communities. This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication and a generous benefits package.
AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. AlohaCare’s comprehensive benefits package includes low cost medical, dental, drug and vision insurance, PTO program, 401k employer contribution, referral bonus and pretax transportation and parking program.
These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected into the communities we serve.
Job Summary:
The Health Coordinator Lead is a highly competent and experienced Health Coordinator. Lead Health Coordinators are responsible for all job responsibilities of the Health Coordinator position, with the exception of a lower caseload in exchange for acting in a mentor role for other Health Coordinators.
The Health Coordinator Lead will be a resource to one of five health coordination teams. The Health Coordinator Lead act as preceptors for new hires, coach for other team members, and a subject matter expert (SME) for other departments in the organization, external providers, and community resources. This is a non-management role. In the absence of the Team’s Health Coordination Manager the Health Coordinator Lead will complete and submit required reports as needed. Additionally, the Health Coordinator Lead will assist with the provision of or reinforcement of training principles to other team members. Key success factors for this role include, acting as a SME in teamwork and team building, assisting and encouraging the team’s productivity, unity and flexibility.
The Health Coordinator Lead works in collaboration with Health Coordination Managers, clinical operations staff, primary care providers and specialists, community resources, the member, family members and/or caregivers. In addition to the Team Lead is must maintain proficiency of the Health Coordinator role and requirements of Med-QUEST, QUEST Integration, Medicare contractual performance policies and procedures and NCQA standards, such as conducting face-to-face assessments, developing individualized health action plans, interacting with members, providers, and physicians to coordinate primary, acute, behavioral, and long-term services and supports (LTSS) for individuals having special health care needs. Job functions are performed in accordance with requirements of the QUEST Integration contract and health plan goals and quality outcome metrics.
Primary Duties and Responsibilities:
Health Coordinator Lead
- Acts as a resource and subject matter expert (SME) of the health coordinator role.
- Interacts with team members for training, coach, and mentoring purposes.
- Assists the HC Manager, as requested for role-appropriate support.
- Carries an adjusted assignment as a Health Coordinator caseload to remain operationally effective and proficient.
- Participates in workflow design/redesign and provides recommendation for improvements.
- Assists in reinforcing training principles.
- Gives constructive feedback to their mentors to improve efficacy, efficiency and effectiveness of interventions and workload management
- Provides professional, open and honest communication, courtesy and respects between supervisor/manager, and members of their team
- Provides candid peer-review feedback to supervisor or others as requested to support performance reviews; identifying and offering suggest on opportunities for improvement
- Identifies concerns and discusses actions with staff and supervisor to ensure issues are addressed
- Ability to resolve conflict with courtesy and respect
Health Coordinator
- Conducts face-to-face or virtual (video chat) Health and Functional Assessments (HFA) for all Special Health Care Needs, Expanded Health Care Needs, Community Integration Service Needs, or Community Care Service needs members on an annual or more frequent basis (as applicable) and a Level of Care Assessment (DHS Form 1147) for members needing long term care.
- Engages member/providers to participate in the assessment process and collaboratively develop a person-centered Health Action Plan for each member, based upon the HFA, DHS-1147, or other assessments.
- Interacts with member, family, physician(s), and other providers utilizing clinical and social knowledge and expertise to determine the member’s status and capacity and to assess the options for service delivery including use of health plan benefits and community resources to update a Member’s Health Action Plan.
- Meets with the member at a minimum every 90 days in person or via video chat to monitor and document the Member’s progress in the Health Action Plan.
- Screens for social risk factors and incorporate information on the results of positive screens into clinical decision making and offer screened members interventions to mitigate the impact of social risk factors, including timely referrals with positive screens.
- Assists the member with connecting to social services to help find and apply for housing necessary to support the individual in meeting their medical care needs.
- Ensures the Health Action Plan is a person-centered individualized plan that is developed with the Member and/or authorized representative, is based on an assessment and developed within no more than 30 calendar days of completion of the assessment.
- Facilitates authorization and access to services.
- Verifies authorized or coordinated services have been provided.
- Monitors and resolves any concerns about service delivery or providers and ensures that the services being provided meet the member’s needs.
- Surveys members to ensure member satisfaction with providers and services.
- Provides individualized education on preventative health care measures.
- Provides information on HCBS alternatives to nursing facility placement and the choice of Self-Direction of HCBS.
- Monitors and performs health coordination activities for members in Self-Direction program.
- Monitors the Electronic Visit Verification portal for completed visits including completion of time sheets when needed.
- Assists members in transitioning between hospital, nursing facility, other congregate settings and other community-based locations ensuring a seamless and continuous coordination of care across a continuum of care.
- Refers to and works with Hawaii CARES to ensure Members receive, SUD, mental health, and co-occurring treatment and recovery support services, as well as crisis intervention and support services in a timely manner.
- Coordinates care with members receiving services through AMHD, CAMHD and DDD programs.
- Maintains accurate written documentation and records of health coordination activities in computer system according to appropriate service coordination and/or clinical guidelines.
- Ensures compliance with all state and federal regulations, including HIPAA standards of confidentiality of protected health information, reporting of critical incidents and reporting of quality-of-care issues.
- Performs other duties as assigned.
- Responsible for maintaining AlohaCare’s confidential information in accordance with AlohaCare policies, and state and federal laws, rules and regulations regarding confidentiality. Employees have access to AlohaCare data based on the data classification assigned to this job title.
Required Competencies and Qualifications:
Health Coordinator Lead
- AlohaCare Health Coordinator with 1 or more years of experience.
- Exceeds expectations in performance of the Health Coordinator role.
- Strong, objective and professional communicator
- Ability to give constructive feedback
- Experience in conflict resolution
Health Coordinator
- Experience with serving members in the community.
- Health plan experience with care coordination responsibilities
- Experience with Medicare / Medicaid programs
- Experience with individuals who have special health care needs, including HIV/AIDS, developmental disabilities, medically fragile, older adults, and individuals with physical disabilities.
- Prior nursing home diversion or long-term care case management experience serving members in the community.
- Previous experience in utilization management, discharge planning and/or home health or rehab
- Intermediate computer skills and experience with Microsoft Office products
- Must be organized and detail-oriented.
- Must possess strong written and verbal communication and presentation skills.
Required Licensure/Certification/Education:
- Associate’s degree in Health Care Administration, Nursing, Long Term Services and Supports, Public Health, or related field
- Licensed RN, LPN, LSW, LCSW, LMHC, LMFT or CSAC in the State of Hawaii
- TB Clearance
- CPR Certification
- Possession of a valid driver’s license and auto insurance with access to a reliable, 4-wheel, safety- inspected vehicle.
Preferred Qualifications:
- Bi-lingual in any of the following languages preferred: Ilocano, Tagalog, Mandarin Chinese, Japanese or Korean
- Ability to communicate using American Sign Language
Physical Demands/Work Environment:
- Medium work: Walking, standing, and exerting up to 40 pounds of force occasionally, or up to 25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly to move objects.
- May require prolonged sitting up to 4 hours.
- Requires operation of a computer workstation, including keyboard and video display terminal.
Salary Range: $80,000 - $90,000 annually
AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with
sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record), disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veteran status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.
