Program Support Specialist/Counselor

Educational Partners International, LLC • Full-time • Swannanoa, North Carolina, United States • $36.25k - $50k / year • 2m ago

Program Support Specialist

EPI’s Program Support Specialists support EPI program teachers with their classroom practices, helping them to facilitate authentic cultural exchange while also achieving learning outcomes. Program Support Specialists assist EPI program teachers with culture shock, wellness, and navigating logistical issues related to their relocation to the US. They also monitor key points in the teacher’s practice and provide suggestions and feedback to help improve performance as needed. To facilitate this support, they carry out scheduled meetings through video calling, telephone calling, text messaging, and email. Program Support Specialists seek to build and maintain relationships with their teachers in order to provide timely and efficient coaching that benefits the teacher and ultimately, the students that they teach.

This position intends to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Position Requirements:

Exhibits outstanding interpersonal and communication skills through multiple mediums
Must have excellent problem-solving skills
Ability to work in a team environment and/or independently
Incidental travel inherent to job duties (when required)
Attendance at all professional developments and orientations (when required)
Must be able to work effectively under deadline pressures and environments with minimal supervision
Must be self-motivated, highly detail-oriented, well-organized, and highly ethical
Must be able to pass a background check and drug test
Must have professional, documentable counseling experience
Must have Bachelor’s degree or greater
Must be a U.S. citizen or lawful permanent resident (see 22 CFR 62.2)

Preferred but Not Required:

Bachelor’s degree or greater in Education, Counseling, or a related field
One year or more of classroom teaching experience
The ability to speak Spanish, Tagalog, or other language

Duties and Responsibilities:

Managing a caseload of exchange teachers
Providing guidance to overcome culture shock and wellness issues
Diagnosing instructional issues
Utilizing internal resources to explain effective US classroom strategies to international teachers
Utilizing internal resources and professional knowledge to help teachers experiencing culture shock or mental wellness challenges
Working with other EPI team members to help program teachers develop in their practice
Monitoring and encouraging the successful completion of the exchange program
Assisting with inquiries and interacting with EPI’s school district partners
Interviewing teacher candidates remotely to determine professional abilities
Helping teachers develop plans for arriving in the US
Delivering presentations to audiences of 50-150 people
Preparing reports and tracking data
Communicating over different mediums, including public speaking
Coaching and mentoring people through difficult decisions and obstacles
Maintaining a positive and professional attitude, even when confronted with challenges
Staying flexible with work duties

Qualifications: