PERMIT CENTER SUPERVISOR

City of Long Beach • Full-time • Long Beach, California, United States • $35 - $48 / hour • 3w ago

JOB
Applications are available online beginning Friday, April 4, 2025 through 4:30 pm, Friday, May 2, 2025.

EXAMPLE OF DUTIES
Under general direction, plans, prioritizes, assigns, and supervises the public permit processing center activities and staff, emphasizing consistency in service delivery and excellent customer service. plans, organizes, coordinates, and evaluates the daily activities of the public permit processing center, including customer service, routing of permit applications to appropriate points of activity and coordination with various staff as necessary to ensure a consistent, timely, efficient, and accurate review and issuance of permits and approvals; provides accurate information and direction to staff regarding building, planning, zoning, fire, and engineering information and requirements; interprets codes, ordinances, policies, etc., accurately to assist the public and development community to obtain permits and information; optimizes efficiency and responsiveness through creative problem solving; develops procedures and policies that ensure the permit and plan check process will be consistent; creates and maintains reports on permit timeliness, activities, hours, and other data which tracks permit statistics and performance; investigates and recommends changes in processes/procedures that will increase timeliness, efficiency and aid customer service and satisfaction through technology, etc.; oversees the day to day operation of the public permit processing center's software, logs, spreadsheets, etc. ensures the effective utilization of computer technology to monitor the flow of customers at the public permit processing center. supervises, counsels, and evaluates assigned staff; reviews work; provides work direction and guidance to assigned staff; establishes work performance standards; prepares and conducts performance evaluations; initiates and implements disciplinary actions as appropriate; recommends promotions; and approves/schedules paid leaves; trains staff and develops a public permit processing center culture that provides excellent customer service, promotes creative problem solving, and disseminates consistent information; conducts staff meetings; coordinates activities of all staff assigned to public permit processing center, in order to consistently manage work flow; mediates and resolves disputes, misunderstandings, etc., between customers and staff; responsible for all physical aspects of public permit processing center, e.g. ensuring computers and printers are functional and safe, all forms are kept current and in stock, resource materials are available and up-to-date, and damaged physical assets are repaired; performs other related duties as assigned.

SUPPLEMENTAL INFORMATION
EXAMINATION WEIGHTS: Application and Supplemental Application...............................QualifyingScreening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a continuous non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed. This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Candidates meeting the minimum qualifications with applications received by April 18, 2025, will be placed on Test #01 established eligible list.If you have not received notification of the status of your application within two weeks of filing your application, please contact the Civil Service Department at (562) 570-6202.EQUITY AND INCLUSIONThe City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-actIn support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for some positions interacting with the public. This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For the hearing impaired, call (562) 570-6638.An Equal Opportunity Employer.J.O.B: ED9NN-25 PCS: DR CSC 04/02/2025

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