Mindful (Medallia) Callback Integration Consultant - Remote work

Mindful (Medallia) Callback Integration Consultant

Skills Required:

Mindful, Web SCB and API integration are required

Job description

Add six additional languages to the Mindful SCB platform. Includes all changes that need to be implemented on the IVR to include the prompt for a scheduled call back. Additional changes require PS changes on VCC for agent availability and separate skill for scheduled call back per language. Cantonese, Mandarin, Vietnamese, Korean, Armenian, & Tagalog

Multi year development, support project

Remote work.

If interested, please send your resume with rate/salary expectations.

Regards,

Sandy Kalantri

215-431-1397

[email protected]

www.acclaimsystems.com