Housing Navigator & Educator

Organization: Bill Sorro Housing Program (BiSHoP) is named after Bill Sorro, a Filipino-American artist and activist born and raised in San Francisco who dedicated his life to fighting for workers’ rights, immigrants’ rights, and tenants’ rights. BiSHoP provides affordable housing application assistance, case management, housing education workshops, and other services to support low-income adults and families obtain and sustain safe and affordable housing. BiSHoP predominantly serves BIPOC (Black, Indigenous, and People of Color), immigrants, seniors, people with disabilities, LGBTQIA+ individuals, and other vulnerable tenants and residents in San Francisco. Our goal is to prevent further displacement of these communities by advocating for our clients and their right to continue to call San Francisco home.

Overview: Housing Navigator and Educator will play a vital role in being the first point of contact with community members who seek information and support for affordable housing and eviction prevention counseling. This position will also include outreach and provide educational housing workshops. Supervision will be provided by Executive Director and/or Operations & Outreach Director

Duties and Responsibilities:

50% Counseling

• Conduct comprehensive intake interviews, assess client housing needs, counsel based on their housing needs, and refer them to appropriate agencies.
• Counsel and support clients on issues relevant to their housing needs, including but not limited to tenants’ rights, rental readiness, the eviction process, initial rental application assistance, lease-up support, the DAHLIA housing lottery, and the Below Market Rate rental program
• Enter and maintain accuracy and confidentiality of case notes and record-keeping in client database, maintain integrity and confidentiality of digital and physical client documents
• Maintain professional working relationships with property managers, leasing agents, MOHCD staff, service providers, and others
• Other duties as assigned

50% Outreach/Education

• Lead and coordinate workshops in collaboration with other staff members
• Support in data collection for outreach activities
• Network with other nonprofit and social service agencies on behalf of BiSHoP to cultivate future workshop partnerships
• Support in outreach strategy and meet once a month.

• Participate in trainings, workshops, coalitions, and/or community meetings that aid skill and leadership development, networking and relationship-building with community partners and allies, or are otherwise professionally and/or organizationally beneficial to attend
• Performs other duties related to the implementation of BiSHoP’s service model and strategic plan as assigned by the Executive Director.

Minimum Required Knowledge, Skills, and Abilities:

• Professionally and ethically interacts with clients, community members, staff, and others; practices cultural humility and sensitivity, with a person-centered framework that understands BiSHoP serves a culturally, ethnically, and linguistically diverse population
• Minimum of two years experience of working with vulnerable communities in a direct service role and displays sensitivity to individuals, families, and households who are immigrants, low-income, homeless, disabled, LGBTQIA+, or are of other diverse backgrounds
• Awareness of the landscape of affordable housing and tenants’ rights in San Francisco and the ongoing affordable housing crisis
• Comfort navigating city bureaucracy and public agencies
• Strong critical-thinking and problem-solving skills, ability to maintain confidentiality and display good judgment
• Excellent communication skills (verbal and written), listening skills, and interpersonal skills
• Attention to detail, ability to prioritize multiple competing tasks, and ability to work independently with limited supervision
• Proficiency with Microsoft Office (Word, Excel, Powerpoint); Google Workspace (Docs, Sheets, Calendar, Spaces, Forms, Slides, and others); able to learn new platforms, software, and other technology quickly; experienced with data entry

Essential physical requirements:

• Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
• Must be able to remain in a stationary position for periods of several hours daily.
• Must be able to conduct street and outdoor outreach.
• Must be able to lift to 20 pounds on an occasional basis.
• Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.

Desired Knowledge, Skills, and Abilities:

• Reading, oral, and written fluency in a language other than English, particularly Arabic, Spanish, and/or Tagalog; proficiency in translation and interpretation
• Minimum of two years previous experience in housing case management and/or tenants’ rights counseling

Education: A minimum of a bachelor’s degree in social work, counseling, sociology, ethnic studies, labor studies, urban planning, public health, or other related social sciences field is recommended, but not required. Relevant experience (professional, volunteer, and/or lived) will be considered in lieu of education, but education alone will not be considered; a combination of education and relevant experience is ideal.

Hours and Pay: Monday-Thursday, 9am-5pm, 32 hours/week, some evenings and weekends required; this is a non-exempt position, starting pay is $29/hour; position requires frequent on-site and off-site appointments with clients. This position is office based.

Work Location: San Francisco, CA 94103

Benefits: Medical, dental, vision, and life insurance; paid time off, paid holidays, one floating holiday per year, comp time, flex-time scheduling; 403(b); Public Service Loan Forgiveness (PSLF) eligible

How to Apply: Submit a cover letter that addresses your interest in the tenant side of affordable housing and a resume to [email protected] with “BiSHoP Housing Navigator 2026” in the subject line. Applicants who do not submit both their cover letter and resume in pdf format will not be considered.