Do you want to make a positive impact on the lives of workers and employers in California? This leadership role is key in developing effective publications, infographics, videos, podcasts, graphics and related digital content to provide essential information on workers’ rights and employers’ responsibilities for the Department of Industrial Relations (DIR).

DIR's Office of External Affairs (OEA) assists all groups in the department with strategic consultations to develop and share public-facing content and to communicate effectively with each other and the public.

Under the general direction of the Deputy Director of DIR’s Office of External Affairs (OEA), the Staff Services Manager II Supervisory (SSM II, Creative Services Manager), is responsible for leading, planning, organizing, directing, and evaluating the activities of OEA’s Creative Services Group. Through subordinate supervisors and the multimedia marketing manager, the incumbent provides supervision, guidance and leads staff on concept development, production of graphic design, marketing, and other digital production needs. The Creative Service Manager makes recommendations to OEA leadership on how to improve the department's communications to ensure equity-embedded messaging. The incumbent must be able to think globally, have great attention to detail, high technical aptitude, excellent communication skills, and working knowledge of standard project management principles.

Verbal fluency in Spanish or another language commonly spoken in California (Tagalog, Punjabi, Hmong, Chinese, Korean, Farsi.) is preferred but not required.

******Pending CalHR Approval****************

The incumbent must handle sensitive and confidential materials and matters in a professional manner and establish cooperative working relationships with others. The incumbent has daily contact with other staff within the Office of External Affairs and also has contact frequently with staff in other DIR divisions, programs and units, and frequent contact with stakeholders. Minimum requirements for the Staff Services Manager II are posted online: https://www.calhr.ca.gov/state-hr-professionals/Pages/4800.aspx

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Staff Services Manager II Supervisory job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2193

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located at:
1750 Howe Avenue, Ste. 130
Sacramento, CA 95825

The incumbent is expected to maintain a hybrid work schedule with a minimum of two days per week in the office, or more based on operational needs. The position requires the ability to work at a computer for extended periods of time, and to move and transport office items in a safe manner. This position may require travel within the state (10 - 20%).

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER II (SUPERVISORY)

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-464343

Position #(s):

400-109-4801-XXX

Working Title:

Creative Services Manager

Classification:

STAFF SERVICES MANAGER II (SUPERVISORY)

$7,643.00 - $9,496.00

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Department Website: https://www.dir.ca.gov/

Special Requirements

Statement of Qualifications:

Please answer the question and explain your answer thoroughly. Applications received without an SOQ will not be considered. A resume cannot be submitted in lieu of the SOQ. Applicants who do not follow the instructions for the SOQ will not be considered. The SOQ should be typed in 12-point Arial font, no more than two pages in length, single spaced and should address the following:

1) Please describe how your experience and education qualify you to fulfill the job duties of the Creative Services Manager as related to the duties in the duty statement.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/19/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Industrial Relations

Cert Mailing Address Sacramento

Attn: Certifications Unit

2180 Harvard Street Suite 160

Sacramento, CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Industrial Relations

Cert Drop Off Address Sacramento

2180 Harvard Street Suite 160

Sacramento, CA 95815

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications -
Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The ideal incumbent will demonstrate strong professional communication skills and ability to work effectively with a multidisciplinary, diverse team in multiple regions across the state. Ability to work with minimal supervision and manage multiple projects that may frequently have competing deadlines, shifting project schedules and deliverables. The incumbent should demonstrate the ability to establish and maintain cooperative working relationships with staff at all levels both within and outside of DIR to complete work assignments. The incumbent should demonstrate the ability to use the internet, email, applications and presentation software to complete assignments.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.dir.ca.gov/

Human Resources Contact:
Certification Unit
(800) 564-0771
cert@dir.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

DIR Mission and Core Values

Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

Service - We are committed to responsibly serving the public and value their trust.

Respect - We treat others with dignity, courtesy and consideration.

Quality - We take pride in providing the public with accurate and timely services.

Transparency - We conduct ourselves with openness and accountability in all aspects of our work.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Department of Industrial Relations

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