Tagalog Bilingual Call Center Representative

American Health Connection Inc • Full-time • Remote (United States) • $17 / hour • 3m ago

Tagalog Bilingual Call Center Representative

Work From Home and stay out of the cold weather!

American Health Connection (AHC) is growing and needs Tagalog Bilingual Work From Home Patient Services Representatives. AHC provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is part of a team that will support a Medical Health System client. This is a regular, full-time position with virtual training, employee benefits, and is 100% remote. No contracts! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!

Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance. This is a virtual call center position, so you know when you disconnect the call, you are done with that task and on to the next one.

We prefer candidates with 1-year minimum high-volume scheduling experience in a high-volume call center environment. Representatives can expect to handle 100+ calls back-to-back per shift. Medical experience is a plus.
Bilingual in fluent English and Tagalog.
Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
The Patient Services Representatives must have private, noise-free, HIPAA-compliant space at home.
High school diploma or equivalent.
Proficient knowledge of Microsoft Office Suite is required.

DAY SHIFTS AVAILABLE: Monday - Friday
Must be available for rotating 4th weekends
Hourly Rate Starts At $17.00 with a 90 Day Review
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before start date:
**Computer Requirements: MUST BE DESKTOP COMPUTER

Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 10 or newer; Mac Big Sur or newer
Processor (CPU): Intel i5 / Ryzen 3 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
Monitor: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical keyboard and mouse is required

Internet Requirements – No Wifi or Satellite – Cable Only

Internet Provider Type: Cable Internet
Computer Internet Connection: Wired Ethernet connection
Internet Speed: 60 mbps for Download and 15 mbps for Upload Minimum

*Our healthcare agents must have private, noise free, HIPAA compliant space at home.

Apply Now!

Applicants must reside in the continental U.S.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:

Monday to Friday

Application Question(s):

Do you have medical industry experience?
Do you have a HIPAA compliant, noise free, and private place in your home to work and use your computer?
desktop computer and Internet speed of 30 Mb/Sec download and 10 Mb/Sec upload is required for this position. Are you willing to meet these requirements?

Education: