Customer Associate/Cashier (tagalog speaking preferred)

LBC North America • Full-time • Milpitas, California, United States • 1m ago

A customer associate, also known as a customer service representative or customer support representative, is responsible for interacting with customers on behalf of a company. The primary role of a customer associate is to provide exceptional customer service and support to customers who are seeking assistance with products or services.

Responsibilities:

Answer customer inquiries via phone, and/or chat in a timely and professional manner
Assist customers with product or service information, pricing, and availability
Process customer orders and returns accurately and efficiently
Investigate and resolve customer complaints or issues, escalating to a supervisor when necessary
Keep accurate records of customer interactions and transactions
Continuously improve customer service by staying up-to-date with product and service knowledge, as well as company policies and procedures
Meet or exceed customer service metrics and goals, such as response time, first-call resolution, and customer satisfaction ratings

Job Types: Full-time, Seasonal, Temporary

Pay: $17.70 per hour

Benefits: