Client Care Coordinator

Company Description

Nurturing Angels Home Care provides compassionate and personalized care to elderly and disabled individuals who wish to remain living in the comfort of their homes. The company works closely with clients and their families to deliver tailored assistance, whether in a client’s home, long-term assisted living, or another residence. Their services support a variety of physical conditions and cognitive needs, ensuring individuals receive the care required to maintain their quality of life.

Role Description

This is a full-time on-site role located in San Jose, CA, for a Client Care Coordinator. The Client Care Coordinator is responsible for managing client relationships, ensuring satisfaction, coordinating schedules and services, and addressing any concerns to maintain excellent care standards. Duties include client communication, supporting care plans, resolving inquiries, overseeing service quality, and collaborating with caregivers to fulfill client needs.

Qualifications

• Strong interpersonal skills and the ability to build meaningful relationships with clients and their families
• Proficient in phone etiquette and verbal communication skills to handle client interactions effectively
• Experience in providing excellent customer service and ensuring customer satisfaction
• Ability to manage schedules, multitask, and handle administrative duties accurately
• Organizational and problem-solving skills; ability to resolve client issues and address concerns with professionalism
• Prior experience in caregiving or home care services is an advantage
• Proficiency in using office software and management systems
• High school diploma or GED equivalent; additional certifications in relevant fields are a plus
• Tagalog speaker preferred