Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent role, you will provide exceptional service to customers while supporting sales efforts and contributing to team success. This position offers a hybrid work environment and opportunities to represent the company at industry events.
Responsibilities:
• Deliver outstanding face-to-face customer service in the showroom, ensuring a positive experience for all visitors.
• Collaborate with the sales team and other departments to support cross-functional initiatives.
• Provide assistance with training on legacy systems to ensure smooth operations.
• Represent the company at industry tradeshows up to six times per year, showcasing products and building relationships.
• Manage inbound and outbound communications, including calls and email correspondence, with professionalism.
• Perform accurate data entry and order processing to maintain records and support sales activities.
• Schedule appointments and coordinate showroom activities to optimize customer engagement.
• Utilize Microsoft Excel and Word to prepare reports and maintain documentation.
• Stay organized and multitask in a fast-paced environment, ensuring timely responses to customer needs.
• Travel for 3-day trips to attend tradeshows, up to six times annually, after transitioning to a permanent role.

• Previous experience in customer service, preferably within a showroom or product-focused setting.

• Fluency in EITHER Spanish, Mandarin, Tagalog, Vietnamese

• Familiarity with tradeshows, including logistics and customer interaction.

• Ability to stand for extended periods while engaging with customers.

• Strong communication skills, both verbal and written, with excellent attention to detail.

• Proficiency in Microsoft Excel and Word for documentation and reporting.

• Capability to manage multiple tasks efficiently in a fast-paced environment.

• Willingness to travel for short trips several times per year after being permanently hired.

TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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